Help
Last updated 13 November 2026
Something broken, or just stuck? Email showpile@planxprep.com and a human — there’s only one of us — will read it.
Getting your shows in
Search for a show and add it, or bring your whole history across from a TV Time export. Profile → Import takes the ZIP that TV Time’s GDPR export gave you, and brings in your shows, watch history and watchlist. TV Time’s ratings are counted and kept with your import record, but not shown as ratings, because we’ve never found a published scale for them. Ratings from Trakt, Simkl and Serializd do come across for the shows in your export. Anything it can’t match, it shows you so you can fix it by hand.
Getting your data out
Profile → Export, one tap, JSON and CSV, everything you’ve put in. Free, and it always will be. If an app won’t let you leave, it’s relying on the lock rather than the product.
Notifications aren’t arriving
Check Settings → Notifications in Showpile first, then your phone’s own settings for Showpile. Episode reminders go out on the morning an episode airs, in your timezone — so if you’ve travelled recently, open the app once to let it catch up.
A fate badge looks wrong
Tell us. Renewals, cancellations and endings are applied automatically, with no one reviewing each one by hand, and only from a short list of named outlets: Deadline, Variety, TVLine, The Hollywood Reporter, Entertainment Weekly and a handful of British and Australian outlets (the BBC, Radio Times, The Guardian, Digital Spy and TV Tonight). A cancellation needs a second, different outlet, or TVmaze, to confirm it before it shows. Even so, the news moves, and we’d rather hear it from you than have you doubt the badges. There’s a report option on the show page.
Deleting your account
Settings → Delete my account. It removes your library, watch history, ratings and push tokens, and it can’t be undone — so export first if you might want any of it back.